This draft sets a commercially practical starting policy for fixed-price consultations. Consumer-protection rules vary by location and can override business policies. Qualified counsel must review the final terms before sales.

Appointment changes

You may reschedule once without an additional fee when you give at least 24 hours' notice before the confirmed start time. Later changes or a second rescheduling request may require a new purchase. If Stealth Overlay must move the appointment, we will offer reasonable alternatives or a refund for an undelivered service.

Late arrivals

The appointment ends at the originally scheduled time. The consultation may be treated as delivered if you do not join within 10 minutes and do not contact us before the scheduled end. Where local law provides a different right, that law controls.

Cancellation and refunds

• Cancel at least 24 hours before the appointment for a full refund of the consultation fee.
• Cancellations within 24 hours may be offered one discretionary reschedule instead of a refund.
• If we cancel and cannot offer a reasonable alternative, the fee is refunded.
• If the wrong package was purchased and no preparation or meeting has begun, contact us promptly for a correction or refund.

Where a fee has already been paid, refunds are returned through the original payment method. Third-party transaction or currency charges are governed by the provider and may not be reversible.

No-shows and delivered services

Consultation fees are generally non-refundable after the service has been delivered or a recap/materials have been issued. The value of a consultation does not guarantee a later project outcome or acceptance.

Implementation and managed services

Project deposits, milestone payments, change orders, and subscription cancellation are governed by the signed service agreement and statement of work. Completed milestones and third-party costs are generally not refundable. Managed-service fees do not include third-party usage.

How to request a change

Use the contact form or email support@stealthoverlay.com with the booking reference and the requested change. Do not include full payment-card details. See the service agreement template for project-specific terms.